The unit could be upside down triggering the safety shut off. When setting up the heater, make sure the button and display are on the right side of the unit when looking at the front of the heater.
The unit could be tilted in a way that the safety shut off is engaged. Make sure that the unit is level.
The unit may not be properly plugged in. Check the plug to make sure that the unit is properly plugged in and the wire is intact.
Depending on the conditions, the signal may not be as strong. Try using the remote closer to the unit and make sure to point it towards the display side of the heater.
Unplug the power cord and make sure the heater is cool before continuing. Clean the outer shell with a soft, damp cloth. You may use a mild detergent if necessary. After cleaning, dry the unit with a soft cloth. DO NOT use alcohol, gasoline, abrasive powders, furniture polish or rough brushes to clean the heater. In case someone accidentally touches the heating filament, use rubbing alchohol to wipe the filament and make sure that the alcohol is fully evaporated before turning on. DO NOT immerse the heater in water. Wait until the heater is completely dry before use.
There may be something on the heating tube or reflector.
L1 – Level 1
L2 – Level 2
L3 – Level 3
T – Timer in hours (This feature can only be accessed with the remote)
E2 – This means that the safety tip over feature is engaged, click the toggle button to disengage it. If it is still engaged make sure that the unit is not mounted upside down (when looking at the front of the unit, the toggle button and screen should be on the right side).
Yes, the unit has an IP55 weatherproof rating for outdoor use. We do recommend that you plug it in to a cover protected socket and store it indoors when not used for long periods of time.
The unit should be plugged directly into a socket.
Your Briza comes with a 30 day buy back guarantee. If you purchased your device online, you have a two year replacement warranty on your Briza. If you purchased it at a trade show or exhibition, your Briza comes with a one year warranty, however you can extend it by registering your device on our website. Click here to register.
If you have any other questions, comments, or concerns, please contact our customer service department at 1.888.984.7471 (Monday – Friday 9am – 5pm PST) or info@brizacomfort.com.
Currently due to COVID-19, our store is closed to public. Our customer service centre will still be available by email and phone from Monday to Friday, 9am to 5pm PST. Email: info@brizacool.com Phone: 1.888.984.7471 Dismiss
