WHY IS THERE A SMELL WHEN I TURN THE HEATER ON?
There may be something on the heating tube or reflector.
- Unplug the power cord and make sure the heater is cool.
- Clean with a soft, damp cloth.
- After cleaning, make sure the unit is dry before turning it back on.
WHAT IS THE UNIT DISPLAYING?
L1 – Level 1
L2 – Level 2
L3 – Level 3
T – Timer in hours (This feature can only be accessed with the remote)
E2 – This means that the safety tip over feature is engaged, click the toggle button to disengage it. If it is still engaged make sure that the unit is not mounted upside down (when looking at the front of the unit, the toggle button and screen should be on the right side).
CAN I USE MY HEATER OUTSIDE?
Yes, the unit has an IP55 weatherproof rating for outdoor use. We do recommend that you plug it in to a cover protected socket and store it indoors when not used for long periods of time.
CAN I USE AN EXTENSION CORD?
The unit should be plugged directly into a socket.
IS THERE A WARRANTY?
Your Briza comes with a 30 day buy back guarantee. If you purchased your device online, you have a two year replacement warranty on your Briza. If you purchased it at a trade show or exhibition, your Briza comes with a one year warranty, however you can extend it by registering your device on our website. Click here to register.
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If you have any other questions, comments, or concerns, please contact our customer service department at 1.888.984.7471 (Monday – Friday 9am – 5pm PST) or info@brizacomfort.com.