WHY IS MY BRIZA LEAKING?
The most common cause of leakage occurs when the clear piece of plastic in the water tank base has not been removed prior to initial set up.
Other causes may include:
- Overfilling – when too much water is added into the tank.
- Clogged holes – this may occur if you live in an area with hard water and you are not using distilled water. They can also become clogged during shipping, from filter debris.
- Pump issues – make sure the water pump is intact prior to set up. If your Briza is spitting water from the fan, you may have a pump malfunction.
WHY IS THERE A CLICKING NOISE?
Be sure to double check that the vents are locked tightly in place. Occasionally during shipping, they will dislodge, and therefore make noise when the swing action is on. They simply need to be adjusted until they click back into place. The filtration pump parts may have come loose or fallen off when being moved, please make sure that they fit securely onto the pump before operating.
WHAT ARE THE FILTERS MADE OF?
The Briza filters are made from natural wood fibers.
WHY IS THERE A SMELL?
There may be a slight scent the first time you run your Briza. This is caused by water passing through the filters, which are made from natural wood fibers. This will go away quickly after your first use.
IS THERE A WARRANTY?
Your Briza comes with a 30 day buy back guarantee. If you purchased your device online, you have a two year replacement warranty on your Briza. If you purchased it at a trade show or exhibition, your Briza comes with a one year warranty, however you can extend it by registering your device on our website. Click here to register.
MANUAL DOWNLOAD
Briza Cool Classic – Black
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Briza Cool Classic – White
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If you have any other questions, comments, or concerns, please contact our customer service department at 1.888.984.7471 (Monday – Friday 9am – 5pm PST) or info@brizacomfort.com.